1. How do I receive my bike when it is ready?
For dispatch: You will receive your bike from us fully assembled. To keep it as compact as possible for shipping, only the wheels are removed and the handlebars are loosened and screwed in. On some bikes, the seat post is also retracted or removed. Depending on the bike, operating instructions for the bike, the add-on parts, chargers and other small parts are included. If you are unsure how to assemble the bike, take a look at our video "Unboxing Storck ".
For collection from the store: You will receive your bike fully assembled in the store, but also in a box if you prefer. Our colleagues in the store will also be happy to help you stow your bike in the car (please ensure that you stow your bike carefully and protect it with fabric or similar stowage materials and do not scratch it). If you have a bike with disc brakes and you take one of the wheels out, insert the appropriate transport lock into the brake.
2. How long is your assembly time?
Our assembly time is usually 15 - 30 days. However, we cannot guarantee this, as there can always be delivery bottlenecks or delivery problems on the part of the suppliers, over which we have no influence.
3. What are the shipping costs?
Shipping costs within Germany: Shipping costs of €6.90 are charged per order. For bicycle frames, we charge €9.90 per bicycle frame. For bicycles, we charge €59.95 per bicycle. For e-bikes we charge €69.95 per e-bike.
Shipping costs within the EU: Shipping costs of €19.90 (plus VAT) are charged per order. For bicycle frames, we charge €24.90 (plus VAT) per bicycle frame. For bicycles we charge €119 (plus VAT) per bicycle. For e-bikes we charge €159 (plus VAT) per e-bike.
Shipping costs outside the EU in Europe (Switzerland, Norway, United Kingdom): Shipping costs of €39.90 (excluding VAT) are charged per order. For bicycle frames and wheels, we charge €99.90 (excluding VAT) per bicycle frame or wheel set. For bicycles, we charge €249.90 (excluding VAT) per bicycle. For e-bikes, we charge €299 (excluding VAT) per e-bike.
Shipping costs outside the EU: Shipping costs of €79.90 (excluding VAT) are charged per order. For bicycle frames, we charge €139.90 (excluding VAT) per bicycle frame. For bicycles, we charge €399.90 (excluding VAT) per bicycle.
Special features of e-bike shipping: We only ship our e-bikes within the EU. Please note that we only offer an e-bike service in our stores in Germany. If you move your bike to another country (e.g. if you move house), we can neither send spare parts for your e-bike there nor collect your e-bike. A service is sometimes offered abroad by the drive manufacturers. You can find the relevant information on the manufacturer's website. On request, we can check whether shipping to your delivery address is possible and what costs would be incurred.
You can also find more detailed information here: https: Prices & Dispatch
4. What are your regular delivery times within Germany and outside Germany?
Within Germany we deliver within 3 - 5 days. Outside the EU it can take considerably longer. You can find more detailed information here: see AGB 16. Delivery times https://storck.livewelt-digital.de/AGB/
5. Where do you offer shipping to?
We deliver worldwide to the following countries (with the exception of e-bikes):
- AUS Australia
- BE Belgium
- BR Brazil
- VGB British Virgin Islands
- BG Bulgaria
- RCH Chile
- RC China Republic
- DK Denmark
- D Germany
- EW Estonia
- FIN Finland
- F France
- GR Greece
- GB Great Britain
- HK Hong Kong
- IND India
- RI Indonesia
- IE Ireland
- IL Israel
- I Italy
- J Japan
- JOR Jordan
- CDN Canada
- Q Qatar
- EAK Kenya
- CO Colombia
- HR Croatia
- LV Latvia
- FL Liechtenstein
- LI Lithuania
- L Luxembourg
- M Malta
- MEX Mexico
- MD Moldova, Republic of
- MC Monaco
- MNE Montenegro
- NZ New Zealand
- NL Netherlands
- WAN Nigeria
- N Norway
- A Austria
- PA Panama
- PL Poland
- P Portugal
- PRI Puerto Rico
- RO Romania
- RUS Russian Federation
- S Sweden
- CH Switzerland
- SGP Singapore
- SK Slovakia
- SLO Slovenia
- E Spain
- ZA South Africa
- ROC Taiwan
- CZ Czech Republic
- TUR Turkey
- HU Hungary
- USA United States of America
- UAE United Arab Emirates
- BY Belarus
- CY Cyprus
If your country is not listed, you are welcome to contact us and we will check whether shipping to your delivery address is possible and what costs would be incurred.