Not sure which service is the right next step? We help you assess the request, choose the right contact route, gather the required information and find the right consultation.

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service request by email

Crash Replacement

If your Storck bike has been damaged in a crash, Crash Replacement helps assess possible options.

service request by email

Service

Prepare Crash Replacement properly

If your Storck bike has been damaged in a crash, Crash Replacement helps assess possible options.

When safety comes first

After a crash, a bike should not simply be ridden again if carbon parts, cockpit, wheels or brakes may be affected. A professional check is the right first step.

Not a substitute for documentation

Photos, a damage description, model, frame number and proof of purchase help classify the case properly and check possible options.

Process

In clear steps

So is the Request vorreadyet and an Storck submitted.

Schaden dokumentieren

Photograph the affected areas as clearly as possible, including frame, fork, cockpit, wheels and visible damage.

Add details

Note the model, frame number, proof of purchase and a short description of the accident so the case can be classified cleanly.

Storck kontaktieren

Send the collected information to Storck. Afterwards, the case is checked and possible options for replacement, build or next steps are assessed.

FAQ

Questions about Crash Replacement

The most important points for preparation, review and the next steps with Storck.

When should I request crash replacement

If your bike shows visible damage after a crash or you are unsure about carbon parts, fork, cockpit, wheels or safety-relevant components.

Which information should I prepare

Helpful details include photos, a short damage description, model name, frame number, proof of purchase and details about which components may be affected.

Can I continue riding my bike directly

In the case of safety-relevant damage or uncertainty, the bike should be professionally checked before further use. This applies especially to carbon frame, fork, cockpit and brakes.

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