Frequently asked questions

Comp, Pro and Platinum describe different build and carbon levels. Relevant factors are weight, components, wheels and the desired performance standard.

You can find directly available models through the product pages, the webshop or the stores. For concrete availability, a direct request is recommended.

The available sizes depend on the model. Body height, inseam, riding position and intended use are decisive.

The desired riding position should guide the choice. A sportier, more direct setup is often smaller; a calmer and more comfortable setup is usually larger.

Intended use, mobility, experience and desired comfort determine the position. If you are unsure, a consultation or bike fitting is useful.

Geometry data shows seat tube, stack, reach, wheelbase and other values. They help when comparing models and sizes.

Body height, inseam and existing bike dimensions are the basis. The final assessment should still be checked for high-quality bikes.

Depending on the model, different Shimano and SRAM groupsets are available. The exact selection depends on model, availability and build.

That depends on the model, trainer and correct mounting. Manufacturer specifications and approvals should be checked before use.

The maximum tire width depends on the model. It should be assessed together with inner rim width, actual tire width and sufficient frame clearance.

Regular service is useful, especially with frequent use. Drive system, brakes, bearings and software should be checked regularly.

Range depends on battery, support level, rider weight, route, temperature, tire pressure and riding style.

The battery may be partially charged on delivery. It should be fully charged before the first longer ride.

Batteries should be stored dry, at moderate temperature and not permanently fully discharged. Follow the manufacturer instructions.

Please do not continue using the battery if anything seems unusual. Contact Storck or an authorised service partner.

Store the battery dry and protected from frost where possible. A medium charge level is suitable for longer storage periods.

Many basic tasks can be handled by a qualified specialist workshop. For drive systems, carbon parts or warranty topics, please contact Storck first.

The warranty applies to defined defects and conditions. Normal wear, crash damage or improper use may be excluded.

Helpful details include proof of purchase, model, frame number, photos and a precise description of the problem.

Storck reviews the details and decides whether more information, a shipment or another solution is required.

Wear, assembly errors, external impact, accidents, improper care or non-approved modifications may fall outside the warranty.

For service questions, Storck stores and contacts are the best starting point. Have the model, purchase date and a short error description ready.

Intervals depend on use and conditions. Frequently used bikes, e-bikes and bikes ridden in wet or dirty conditions should be checked more often.

This depends on purchase channel, deadlines, condition and legal requirements. The specific purchase terms are decisive.

Contact Storck in advance, describe the request and wait for the next steps. Please do not send anything in without coordination.

Document the problem as precisely as possible. Photos, videos and details about model, mileage and situation help with the assessment.

After a crash, the bike should be professionally checked. Carbon parts, cockpit, wheels and brakes are particularly safety-relevant.

Document the damage, accident details and parties involved. Storck can support with replacement, cost assessment or crash replacement questions.

contact a Storck store, service partner or Storck support. The more precise the description, the faster the next step can be clarified.

Depending on the order, shipping or store pickup is possible. With store pickup, you receive the bike assembled and can clarify open questions directly.

Assembly usually takes 15 to 30 days. Supply bottlenecks or component delays may affect the timeline.

Costs depend on delivery country and product. Different prices apply for Germany, the EU, non-EU Europe and countries outside Europe.

Within Germany, delivery usually takes only a few days. Outside Germany, delivery may take significantly longer.

Storck ships to many countries worldwide. E-bikes may be subject to restrictions. If your country is missing, an individual check should be made.

A customer account helps with orders, addresses, payment methods, order overviews and later questions.

You can create an account in the shop with your contact details. A correct email address is important for order information.

Login is handled through the account area in the header. You can also log out there.

Many details can be adjusted in the customer account. Support can help with details that cannot be changed there.

Contact Storck for this. For legal reasons, certain order and invoice data may have to be retained.

The available payment methods are shown at checkout and may vary depending on country, cart and payment provider.

Changes are only possible as long as the order has not progressed too far. Please contact us as early as possible.

Vouchers are redeemed at checkout using the corresponding field. Terms and validity depend on the voucher.