Not sure which service is the right next step? We help you assess the request, choose the right contact route, gather the required information and find the right consultation.

Request

Details

Contact

Recommendation

service request by email

Workshop service

The Storck workshop service combines personal contacts, stores and service channels for specific requests about your bike.

service request by email

Service

In clear steps

The Storck workshop service combines personal contacts, stores and service channels for specific requests about your bike.

Classify request

Briefly describe what it is about and what information is already available.

Clarify the next step by email. With model, order number or frame number, the right contact route can be determined more quickly.

FAQ

Questions about workshop service

Here you will find the key points so your request quickly reaches the right contact person.

What information should I have ready in advance

Helpful details include model name, frame number, order number, purchase date and a short description of the request. Photos can also help with technical questions.

Do I have to contact a store directly

If it is about an appointment, test ride, collection or an on-site check, the relevant store is the best starting point. For general questions, central contact can also help.

Can I bring in my bike without an appointment

Appointments, availability and the exact procedure should be coordinated with the location in advance. This helps the service team prepare properly.

Who helps with accessories, upgrades or technical details

The stores and responsible contacts help with specific product questions, suitable accessories, upgrades and technical details about your Storck bike.

Stores